We're extremely happy for your patience and waiting for the moment to deliver.
WHERE DO YOU CURRENTLY SHIP THE MINIBREW?
Currently, we ship Minibrew's mainly in Europe and to certain countries where backers are living in countries such as the United States, Canada, Brazil, and Japan.
WHICH MACHINE WILL I GET?
Between 2015-2019, you've backed us to bring a new concept in brewing to the market and realize our ambitious goal to Empower the brewers of tomorrow. At first, we designed, manufactured, and certified batch 1 and 2 for markets with a 220-240 Volt network. We've improved that product which means batch 4 will be available for you from July 2021.
WHAT HAPPENED WITH THE 110 VOLT MODEL?
Since 2020 a 110-130 volt Machine has been in development but has been paused as due to COVID developments we can't expand our shop in the USA/Canada in 2021. It takes lots of time to develop a new model and certify this for a specific market to be compatible with the local demands
WHAT DO I NEED FOR BREWING?
You need a transformer in order to work safely with the MiniBrew
- Full Transformer WITH an earth connection to power the Minibrew machine that goes from 110v (US plug) to 220-240v (EU-plug).
- Power rating needs to be a minimum of 1500watt, recommended is 2000w
- For the Keg, the power adapter has a rating of 100 - 240v. So only a plug-shape converter from EU --> the US is fine. The earth connection is optional.
DOES IS IT COME WITH A WARRANTY?
Yes, the Machine comes with a 24-month limited warranty based on your statutory rights as a consumer or in the case of a Commercial Buyer. Brew Packs have a limited period of use of one (1) year as printed on the packaging.
WHAT IF I HAVE TO NEED SERVICE?
All our Machines are remotely accessible to help you with your issue. In case it's a hardware issue, we need to look it case-by-case as we don't have a return & repair location outside Europe.
HOW WILL MY MACHINE BE DELIVERED?
Your new MiniBrew will be delivered to your home and the setup can be done by yourself. There is a Quick Start Guide in the box that will help you through the basics—getting you up and brewing in no time.
WHAT'S INCLUDED IN THE PRO MEMBERSHIP?
With the MiniBrew Pro membership, you'll get access to our entire library of recipes and recipe creation with the ability to create next-level beer recipes from your desktop, phone, and tablet.
The Pro Membership can be purchased monthly (€8,50) or annually (€89). IndieGoGo Backers will get a lifetime value pro membership
All orders will be shipped from September 2021. You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped from our freight forwarded.
Initially, our plan was to ship units from a U.S. distribution warehouse to match the shipping cost from $50, but due to COVID, we've paused that process.
The only option we’re offering is direct shipping by UPS expedited. Below an estimation of the shipping cost inc. fuel charged based on recent UPS quotes.
|Craft (weight 26Kg) (Equivalent of 1 system||US$298||€393||CAD 450|
|Craft Pro (weight 35kg (Equivalent of 1 system + 1 extra keg||US$458||€523||CAD 578|
|Craft Pro+ (weight 44Kg) (Equivalent of 1 system + 2 extra keg||US$579||€663||CAD 740|
This excludes import duties / these prices are based on orders in the past and are subject to change.
The cost already paid will be deducted when we share a final quotation.
MiniBrew doesn't cover any additional costs that might occur when importing the goods.
Because of the size and weight of our Brewing products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your MiniBrew. Returns will be charged an additional return shipping fee of €250 or more for the Hardware device
If not done yet, please send a request to email@example.com including your ID. A screenshot or payment confirmation would be sufficient.
Based on the information we will recalculate the shipping cost and send you an email to finalize the purchase. This will ensure you a spot in the batch 4 delivery schedule.
Thank you for your patience & we are looking forward to bringing your MiniBrew to you