At any time you are entitled to withdraw your purchase contract during the cooling-off period of 30 days.
PRE-SALES REFUND IS 30 DAYS
The cooling-off period starts during pre-sales on the day of notice (order confirmation) and after the moment of delivery.
STANDARD REFUND IN 30 DAYS
There are a few different ways to how we initiate the refund process:
- MiniBrew will start the refund process through our store. Our store runs on Shopify. According to Shopify - a refund takes up to 10 business days to be credited back to your customer.
- Basically, Shopify asks your credit card issuer to credit your account for the returned amount. You will see then posts the credit to your account. It's pretty simple
- If above points didn't work, Minibrew will start the refund process through a refund by bank transfer or Paypal. Our finance team checks refunds once a two week.
REFUND PERIOD (BETWEEN FIRST NOTICE AND RECEIVING)
Standard, we will refund the full purchase price for products within thirty (30) days of notice.
DISPUTE VIA THIRD PARTY
If thirty (30) days doesn't meet your needs, you can always contact your bank or Paypal. When you dispute a refund through them, we will stop the stand refund process and discuss the matter with the bank or Paypal. In our experience this often takes longer as they need to understand the case first, before any refund happens.