If you have any question that you could not answer using our Help Center articles, you can contact us by clicking 'Submit a request' on the top-right of the Help Center.

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Please specify if you have an urgent, technical issue while brewing, so we can collect the right information from you and send it directly to our technicians.

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Ensure you are giving full and accurate information when filling out the appropriate form as this will allow us to respond to your request most efficiently. Please be aware that we may ask for more details before we are able to find a solution or respond in full.

We always try to help you as fast as possible, but please note our opening hours.