MiniBrew warrants the products (with the exception of consumables and opened packaging of brew packs) supplied for a period of 24 months from the date of delivery to consumer-buyer, or for 100 brew sessions for a commercial buyer. Brew packs have a limited period of use of one (1) year as printed on the packaging.
Please note that the warranty period starts at the first purchase date of the first owner. In case of a second hand machine we will be loyal to the new user and have the warranty transferred to the new owner. However, the two year warranty period does not start over.
This warranty applies only for buyers in the EU and of the following additional countries: Cyprus, Iceland, Norway, Switzerland and the United Kingdom. Outside the EU, the warranty is limited to your statutory rights as a consumer, or in the case of a Commercial Buyer.
HOW TO INITIATE A CLAIM?
- You can email our support team
- You can fill out a form in our top right corner by clicking 'Submit A Request'.