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Non-urgent issues
For non-urgent issues or questions click here to contact us and we will get back to you as quickly as we can Monday to Friday between 9:00 and 17:00 CET.

Currently, we have some known issues, we are working on a fix for these. In the meantime, they can be quite easily fixed by following the 'Fix' instructions. 

Known Issues	Possible Fix
Fermentation doesn't start correctly on the Smart Keg	Unplug the Smart Keg Wait 30 seconds Plug the keg back in Try this up to 2 times. If it still doesn't work, contact support.
After starting the rinse, the brew session fails immediately	Abort the session Unplug the Base station Remove the Smart Keg from the Base station Wait 30 seconds Plug the Base station back in Restart the session Try this up to 2 times. If it still doesn't work, contact support.
Routers connectivity issues	Sadly some routers have issues connecting to the Minibrew device, while this is a result of the router production itself. If you cannot connect you can try to use a mobile hotspot or use a different router. This is a known issue with the following routers (possibly more): Linksys WRT3200ACM TG3442DE (Vodafone)

Urgent Issues
If you need support urgently and your issue is not a known issue, or if you think your brew/fermentation might be at risk of failing, click here to report an urgent issue. Support for urgent issues is offered between 9:00 and 17:00 CET Monday to Friday.